Policies

Shipping

Most items are personally handmade by Mr. Song and require 2-3 business days processing time before they can be shipped.  Please contact us with any questions about the ordering process.  Click here to track your order.

We can ship to virtually any address in the world.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations which is determined by the shipping courier.

Orders are shipped via USPS (United States Postal Service) Ground unless otherwise requested by the customer.  Expedited shipping services or other means of international delivery services are also available upon request.  When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.  Most items/orders will ship within 3 business days.  Custom orders will require additional designer's time.  Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Pricing

Due to the custom nature of our products, industry trends, and raw material variability, pricing and availability on all items are subject to change or discontinuation at any time and without prior notice.  Current pricing is available on this website or by contacting us and requesting current pricing.

Color Variance

Colors vary based on raw materials, monitor calibration, and ambient lighting.  The color charts or descriptions on this website or in print are representative, but may not be an exact match to the color of the style received.

Returns

We want our customers to be entirely joyful with their purchase and strive to provide high quality and uniquely designed millinery products. Our products are custom made - made to order - therefore, we do not resell the items. This means you will be ensured that you receive new and unworn products.

In the event you are dissatisfied with a received product, you may return the item to us within 7 days of receiving the order.  We will try to remedy your dissatisfaction by offering:

• a replacement of the same product
• an exchange to a similar product
• or a refund of the product. (Please note that a refund will be subject to 20% restocking fee of the product)

To receive an approval for a replacement, exchange or refund, please do the following:

• Send us an email at info@mrsongmillinery.com or use the Contact Us link directly from our website.
• The product should be in its original unworn condition with all tags attached.

Legal Notice

This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed. INFORMATION ON THIS WEB SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice.

Mr Song Millinery On-line Store may also make improvements and/or changes in the products, Prices and/or the programs described in this information at any time without notice.

Copyright

All materials contained in this site and our other sites are protected by United States copyright law. The right to download and store or output the materials on our sites is granted for the user's personal, noncommercial use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display, or editing of these materials by any means mechanical or electronic without express written permission of the Company is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on our sites may contact us at: info@mrsongmillinery.com or through our contact page.

Privacy Statement:

How we share your information

Except as described in this statement, Mr. Song Millinery will not share the personal information you provide to Mr. Song Millinery with third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of Mr. Song Millinery or its subsidiaries; or (iv) protect the personal safety of Mr. Song Millinery employees and third parties on Mr. Song Millinery property.

Sites covered by this Privacy Statement

This Privacy Statement applies to all Mr. Song Millinery owned websites and domains and the websites and domains of our wholly owned subsidiaries, except that a privacy policy or statement posted on a Mr. Song Millinery websites specific to a particular Mr. Song Millinery program or service will apply instead of this Privacy Statement.

Links to Mr. Song Millinery websites

The Mr. Song Millinery website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Mr. Song Millinery website. Mr. Song Millinery does not control those sites or their privacy practices, which may differ from Mr. Song Millinery's practices. We do not endorse or make any representations about third-party websites. The personal data you choose to provide to or that is collected by these third parties is not covered by the Mr. Song Millinery Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information.

Collection of personal information

To serve you better and understand your needs and interests, Mr. Song Millinery collects, exports, and uses personal information with adequate notice and consent. For example, when you order products or services, request information, subscribe to marketing or support materials, register yourself, enter contests or participate in surveys, or apply for a job at Mr. Song Millinery, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; financial information such as your credit card number; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data.

If you choose to use a tell-a-friend program on our site, we will ask you for your friend’s e-mail address and automatically send your friend a one-time e-mail inviting your friend to visit the site. Mr. Song Millinery uses and stores this information only for the purpose of sending this one-time e-mail and to provide tell-a-friend message blocking, where available.

In addition to the information you provide, Mr. Song Millinery may also collect information during your visit to a Mr. Song Millinery website through our Automatic Data Collection Tools, which include web beacons, cookies, embedded web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the Mr. Song Millinery website. They may also collect information about your Internet Protocol (IP) address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with Mr. Song Millinery websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. Mr. Song Millinery may also use some of these Automatic Data Collection Tools in connection with certain emails sent from Mr. Song Millinery and therefore may collect information using these tools when you open the email or click on a link contained in the email.

How we use your information

The information Mr. Song Millinery collects to understand your needs and interests helps Mr. Song Millinery deliver a consistent and personalized experience. For example, Mr. Song Millinery may use your information to:

• assist you in completing a transaction or order;
• communicate with you about products and services;
• provide service and support;
• update you on new services and benefits;
• provide personalized promotional offers;
• select content to be communicated to you;
• personalize some Mr. Song Millinery websites;
• allow you to participate in contests and surveys; and
• contact you for market research regarding Mr. Song Millinery products or services.

The testimonials posted on our Web site are only posted with the expressed permission of the individual or company who provided that testimonial.

Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or Mr. Song Millinery and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

Subscription communications

Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:

• Return to the web page(s) where you originally registered your preferences and follow the opt-out instructions.
• Write or e-mail our corporate office. Be sure to provide your name, email and postal address, and specific relevant information about the subscriptions that you no longer wish to receive.
• Click on "unsubscribe me" button on email promotions you receive to automatically deactivate your subscription.

Changes to this statement

If we change our privacy statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our statement, we may also notify you by other means, such as sending an email or posting a notice on our home page.

rev: 04-01-2023